I purchased an Ekster card holder in 2023 and I’ved loved it. It has been a great wallet and is was the perfect answer to every issue I’ve had with conventional wallets. Recently, it had become difficult to get the cards in my Ekster wallet to eject. My wife noticed and said “I think it’s time for a replacement wallet. This lead me to look more closely at my wallet and I realized that a liner along the inside of the Ectster card holder had come loose and was causing a problem with ejecting cards. I sent Ekster a picture of the problem and their response was to issue a credit for the purchase of my original card holder wallet. This response was amazing, there was no questioning of the problem, a credit was issued to resolve the issue. There was also no discussion about the refund, nor what I wanted. My feeling was Really liked the wallet and now there was a card holder pro option that was even a better option and it has a lifetime warranty. I applied the credit towards a new card holder pro and it is fabulous. I my opinion, Ekster has built a great product, and when there was a problem, I got back the entire purchase price without question, which immediately showed me that they believed in their product and now they had an even better version available. I applied my refund towards a card holder pro, and it’s excellent. This is exactly the way I would always hoped to be treated and Ekster has earned my lifelong loyalty. This is a company who truly understands what building a relationship means and I will always support their dedication to standing behind their products.