Return & Exchange Policy

There will be no exchanges or returns unless there is a manufacturing defect.

Refund/Exchange Process
To begin the refund/exchange process you must send a request to within 7 days of receiving the product (Subject: "Refund/Return"). Please provide an explanation of the defect, pictures of the product/packaging and a receipt. Any returned items received by Ekster without prior notification and approval will not be processed.

After we handle your request, we will inform you of the steps to finalize your return.

You have 7 days after you place your order to receive a full refund. After 7 days, we will start placing the Purchase Orders for the products and will NOT issue refunds.

Exchange & return policy
There will be no exchanges or returns unless there is a manufacturing defect. To begin the refund/exchange process you must send a request to within 7 days of receiving the product (Subject: "Refund"). Provide an explanation of the defect, pictures of the product/packaging and a receipt.
Any returned items received by Ekster without prior notification and approval will not be processed.
All returns/exchanges must be postmarked no more than 30 days after your request has been authorized to complete your request.

You will need to follow the Exchange & Return steps mentioned above and pay for the shipping to send your product in.

Limited warranty
This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province or jurisdiction.The disclaimers, exclusions, and limitations of liability under this Limited Warranty will not apply to the extent prohibited by applicable law. For a full description of your legal rights you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant consumer advisory service.
Ekster BV (“Ekster”), located in Rotterdam, The Netherlands warrants to the owner of the enclosed product that the product contained in this box (“Product”) will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery following the original retail purchase (the “Warranty Period”). If the Product fails to conform to this Limited Warranty during the Warranty Period, Ekster will, at its sole discretion, either (a) repair or replace any defective Product or component; or (b) accept the return of the Product and refund the money actually paid by the original purchaser for the Product. Repair or replacement may be made with a new or refurbished product or components, at Ekster’s sole discretion. If the Product or a component incorporated within it is no longer available, Ekster may replace the Product with a similar product of similar function, at Ekster’s sole discretion. This is your sole and exclusive remedy for breach of this Limited Warranty. Any Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer of ninety (90) days from the date of delivery or the remaining Warranty Period. This Limited Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer.

Warranty conditions
Before being able to claim under this Limited Warranty, the owner of the Product must (a) notify Ekster of the intention to claim by e-mailing during the Warranty Period and providing a description of the alleged failure, and (b) comply with Ekster’s return shipping instructions. Ekster will have no warranty obligations with respect to a returned Product if it determines, in its reasonable discretion after examination of the returned Product, that the Product is an Ineligible Product (defined below).

What this limited warranty does not cover
This warranty does not cover the following (collectively “Ineligible Products”): Products marked as “sample” or sold “AS IS”; or Products that have been subject to: (a) modifications [including, but not limited to, the use of non-Ekster provided key rings, adhesives, and accessories], alterations, tampering, or improper maintenance or repairs; (b) handling, storage, installation, testing, or use not in accordance with Ekster’s User’s Guide or other instructions provided by Ekster; (c) abuse or misuse of the Product; (d) breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; or (e) Acts of God, including lightning, flood, tornado, earthquake, or hurricane. This warranty does not cover consumable parts, including batteries, unless damage is due to defects in materials or workmanship of the Product, or software (even if packaged or sold with the Product). Ekster recommends that you use only authorized service providers for maintenance or repair. Unauthorized use of the Product or software can impair the Product‘s performance and may invalidate this Limited Warranty.

Disclaimer for warranties
Except as stated above in this limited warranty, and to the maximum extent permitted by applicable law, Ekster disclaims all express, implied, and statutory warranties and conditions with respect to the product, including the implied warranties of merchantability, and fitness for a particular purpose. To the maximum extent permitted by applicable law, Ekster also limits the duration of any implied warranties or conditions to the duration of this limited warranty.

Limitation of damages
In addition to the above warranty disclaimers, in no event will Ekster be liable for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profits, arising from or relating to this limited warranty or the product, and Ekster’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by the original purchaser. You acknowledge and understand that the disclaimers, exclusions and limitations of liability set forth herein form an essential basis of the agreement between you and Ekster governing your use of the product and they apply without regard to whether the terms of this limited warranty have proven ineffective or if a remedy fails of its essential purpose.

Limitation of liability
The Ekster online services (“services”) provide you information (“product information”) regarding your ekster products or other peripherals connected to your products (“product peripherals”). The type of product peripherals that may be connected to your product may change from time to time. Without limiting the generality of the disclaimers above, all product information is provided for your convenience, “as is”, and “as available”. Ekster does not represent, warrant, or guarantee that product information will be available, accurate, or reliable or that product information or use of the services or product will provide means to recover stolen items. You use all product information, the services, and the product at your own discretion and risk. You will be solely responsible for (and Ekster disclaims) any and all loss, liability, or damages, including to your item attached to Ekster, the product, product peripherals, computers, mobile devices, and all other items and pets, resulting from your use of the product information, services, or product.

Variations that might apply to this limited warranty
Some jurisdictions do not allow limitations on how long an implied warranty lasts or exclusions/limitations on incidental or consequential damages, so some of the limitations set out above may not apply to you. If any provision of this Limited Warranty should be held to be unenforceable or invalid for any reason, then such provision or portion thereof shall be modified or deleted in such manner as to render this Limited Warranty legal and enforceable to the maximum extent permitted under applicable law.

This document was last updated on August, 2016