FAQ | Warranty

What is Ekster’s warranty policy?

Please read our 
return and exchange policy for the details on the refund/exchange process: 

 

  • 12 Month Warranty
    • Our products are covered by a 12 Month Warranty from the day they are delivered. We are pretty rigorous with our quality control, but sometimes something might be missed.
    • Please note, if you put more cards in the cardholder than recommended, this can permanently damage the internal mechanism.
    • If you are wishing to receive a replacement, please head over and read our return and replacement policy - then fill out our exchange form

  • Does the 12 Month Warranty cover purchases from third-party suppliers?
    • Wallets that fall under our 12 Month Warranty must be purchased directly from our website, or official B8ta resellers.
    • If you have purchased from a third-party (Amazon, Touch of Modern, Huckberry etc.) please reach out to them directly.