How can I exchange my wallet?
We take quality control very seriously, but we're happy to help you should you find a manufacturing defect in your product.
- Please enter the order number provided in your order confirmation email (e.g. EKSTER-#12345 or EKSTER-12345), as well as the email address used for your purchase here.
- After you have filed the request, please make sure to read the follow-up email thoroughly as the next steps are presented there.
Please read our product exchange policy for the details on the refund/exchange process.
Please note that the costs for exchanges are at the purchaser’s expense and are not refundable. For more information, please reach out to us at : firstname.lastname@example.org