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FAQ | Returns & Exchanges

How can I exchange my wallet?

We take quality control very seriously, but we're happy to help you should you find a manufacturing defect in your product.

  1. Please enter the order number provided in your order confirmation email (e.g. EKSTER-#12345 or EKSTER-12345), as well as the email address used for your purchase here.
  2. After you have filed the request, please make sure to read the follow-up email thoroughly as the next steps are presented there. 

Please read our product exchange policy for the details on the refund/exchange process. 

Please note that the costs for exchanges are at the purchaser’s expense and are not refundable. For more information, please reach out to us at