How can I exchange my wallet?
We take our quality control very seriously, but very rarely there may be a manufacturing defect. In this case we are happy to assist you with an exchange for your product:
- Please enter the order number provided in your order confirmation email (e.g. EKSTER-#12345 or EKSTER-12345), as well as the email address used for your purchase here.
- After you have filed the request, please make sure to read the follow-up email thoroughly as the next steps are presented there.
Please read our product exchange policy for the details on the refund/exchange process.
Please note that the costs for exchanges are at the purchaser’s expense and are not refundable. For more information, do not hesitate to contact us at: firstname.lastname@example.org