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FAQ | Orders & Tracking

Orders and Tracking

My order is in pre-shipment

  • If your tracking information has been in pre-shipment for more than 4 business days, please contact us at nest@ekster.com. We’ll check if there’s been an issue with the pick-up on the carrier’s end.

How do I cancel/change my order?
  • If you want to make any changes to your, please reach out to us at nest@ekster.com within 24 hours. Please note, once the order is processed we cannot make any promises that we have the ability to change it.
  • If you wish to cancel your order after it is already processed, this will be treated as a regular return.